- The US Postal Service announced a number of service changes to cut costs on Tuesday.
- The changes could mean slower first-class mail delivery and higher postage rates.
- The cash-strapped agency struggled to deliver mail and packages on time over the holidays.
- See more stories on Insider’s business page.
The US Postal Service on Tuesday unveiled a 10-year strategic plan that includes modernizing operations to meet increased e-commerce demands, slowing first-class mail delivery in some cases, and offering fewer hours at post offices in certain areas.
The plan was announced by officials, including Postmaster General Louis DeJoy and USPS Board of Governors Chairman Ron Bloom, at a Tuesday press conference. It is aimed at getting the embattled agency, which operates off of the revenues it earns from mail and package delivery and does not take taxpayer money, onto more solid ground.
“As presently constituted, the Postal Service’s ability to serve its twin mandate to bind the nation together and remain financially self-sufficient is profoundly threatened,” Bloom said. “Without action, our service will continue to deteriorate, and our public service mission will be threatened”
Read more: Louis DeJoy’s big plan for USPS reform: rethinking its relationship with Amazon and other e-commerce players
A major component of the newly unveiled plan is scaling up and modernizing logistics operations to meet the increasing demand for fast package delivery.
The agency also plans to make adjustments to mail services. The Postal Service, which says it has not consistently met its current first-class delivery standards in eight years, plans to extend delivery timelines for some first-class mail by one or two days, and modify hours at some post office locations.
Bloom said that while most of the strategic plan is “self-help,” the agency will ask for “legislative relief” from Congress to be released from its current requirement to pre-fund all its existing pension obligations and also to be able to integrate its health plans with Medicare.
The details of the new strategic plan were first reported by The Washington Post and CNN.
While the agency successfully processed and delivered a record-high number of mail ballots in the 2020 election, mail and packages were delayed for millions of Americans over the busy holiday season. DeJoy called the backup and delays “unacceptable” when testifying before the House of Representatives on February 24.
The agency reported $9.2 billion in net losses in the fiscal year 2020 and $87 billion in losses over the past 14 years, largely driven by factors including a precipitous decline in mail volume. Officials said that if the agency stays on its current trajectory, it will lose $160 billion over the next 10 years.
In total, first-class mail volumes fell by 4.2% and marketing mail fell by over 15% while package volumes increased by 18.8% over 2019 levels as e-commerce surged during the pandemic.
The significant decline in Americans using the Postal Service due to the pandemic accelerated the years-long reductions in first-class mail volume, which has fallen by over 30% in the past decade, and only exacerbated existing financial woes that have been years in the making.
But in recent years, the continued success of package delivery and substantial increases in package volume the agency processed over 2019 levels has helped soften the blow of the sharp decline in first-class mail, and improved the agency’s still-shaky financial outlook.
DeJoy, a former shipping and logistics executive and major GOP donor, was appointed by the agency’s board of directors to replace former Postmaster General Megan Brennan beginning in 2020.
Throughout his tenure, DeJoy has faced substantial blowback and calls for his resignation or ouster over his efforts to scale back services and cut costs to improve the agency’s financial outlook. The controversy over DeJoy’s service changes in the lead-up to the 2020 election led to multiple lawsuits over the agency’s decisions, some of which DeJoy voluntarily rolled back.
Only the board of governors — not even President Joe Biden — has the power to fire and replace DeJoy.
Biden has nominated three new members: former Deputy Postmaster General Ron Stroman, former American Postal Workers Union general counsel Anton Haijar, and Amber McReynolds, a former election official and CEO of the National Vote at Home Institute, to fill existing vacancies on the board of governors.
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