Energy savings: Millions of Britons could claim money back on overpaid bills – here’s how

Martin Lewis urges viewers to ‘check and switch’ energy bills

This year has seen more people work from home due to the coronavirus pandemic. While working from home helps stop the spread of coronavirus in work place environments, it has also led to an increase in energy bills across a plethora of households. It was revealed earlier this year that 13 million homes in the UK are owed a whopping £1.7billion by energy suppliers.

Some energy providers won’t automatically issue refunds if customers do not claim it back.

Linda Dodge, energy expert from, has provided some advice on how homeowners can get their money back.

She said people across the UK are owed money either from their current or previous energy suppliers.

However, she said a lot of people aren’t aware that they’re “in credit”.

She added: “Fortunately, Ofgem has rules that should make it relatively easy to claim for the money that you’re owed.”

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Ms Dodge said Britons can find out if they are owed an energy refund online by looking at their account balance, checking the paper bill or contacting your provider’s customer service.

She also said the big six energy suppliers in the UK like British Gas and ScottishPower will refund credit automatically.

Here’s everything you need to know about getting an energy bill refund:

How can I find out if my previous energy supplier owes me an electric refund?

If you have switched suppliers and your previous supplier owes you money, this is called a “closed” account balance.

Apart from looking back at old bills and statements, Ms Dodge recommends using My Energy Credit.

The website helps Britons reclaim money that they may be owed, regardless of how long ago you closed the account.

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How much money could I be owed?

You will be owed however much you overpaid by.

Research suggests the average British person who pays by direct debit has roughly overpaid by £108.

But you could be owed more or less depending on how much you overpaid and how many times you’ve switched.

How do I get an energy refund from my current supplier?

It’s as simple as asking your provider either by phoning or emailing them.

How do I get an energy refund from my previous supplier?

According to Ms Dodge, your previous supplier should have repaid your energy credit after you switched.

But many providers don’t do this which means you will need to contact your previous supplier to find out how to get a refund.

How long will I need to wait for my electric refund?

This is largely down to your energy supplier – some can take eight weeks, others can take months.

What happens if my supplier refuses to give me a refund?

If they refuse to refund you, you can lodge a complaint with the Energy Ombudsman who, if they take your case, will provide you with a response within six to eight weeks.

According to Ms Dodge, if the ruling is in your favour, a letter will be sent to your energy provider who will be forced to repay you within 28 days.

Can I get a refund for a power outage?

You can get a refund for a power outage if it is your energy supplier’s fault.

However, if it was your fault, you are not entitled to a refund.

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