Rip Off Britain: Man recalls falling victim to £10,000 bank scam
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Santander issued a warning after multiple customers reported being “inundated” with fake calls from scammers pretending to be the bank. Twitter user @moalbrecht reported to the bank’s support team that she had received three scam calls within a few hours of each other. The tweet said: “Hi Santander I’ve had a strange call from 0711192594 pretending to be Santander and asking me for the number on my Debit Card.”
The user explained how they were suspicious as the female voice on the phone was incredibly muffled and just seemed “odd” so did not give any details.
The Santander Twitter team responded by recommending that people should not provide any sensitive information to unknown callers.
Santander said: “Always call our security team directly as they will always be able to verify if the call or text received is genuine.”
However this wasn’t the last time Santander would hear from @moalbrecht as only a few hours later, they responded to Santander reporting yet another scam call.
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@moalbrecht explained how this time the number had come from what they believed to be a genuine Santander number with the scammer claiming to be called Edith and from Milton Keynes.
A little later, they reported a third Santander call where the scammer requested that @moalbrecht call them back on a different number to discuss the problems with their account.
Santander thanked the @moalbrecht for letting them know about the wave of calls and highlighted that scammers do have the ability to “spoof” their genuine numbers.
The bank said: “Thank you for letting us know about this Maureen because scammers can sometimes spoof our genuine numbers, a recognised number cannot guarantee it’s from us.
“However, if you have any concerns about a caller, please contact our Security Team.”
Santander agreed that there were a “lot of scams at the moment” and recommended that they should not call any number that had been provided by the scams.
It also recommended that if anyone had been provided with a number but was unsure then they should contact Santander on the number from its official website.
Several others shared their frustrations on Twitter about the number of scam calls they are receiving at the moment.
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The topics the scammers used to try and dupe people ranged from accounts being compromised or hacked and that passwords to the account need to be changed, that there was suspicious activity in the account and that money needed to be moved, and some calls had scammers threatening to close the account due to fraud claims.
Santander was apologetic to the Twitter users in their response to their reports and complaints and asked them to report the incident to their fraud department.
Santander is all too aware of the number of scams pretending to be from the bank and has issued guidance in order to help people spot a scam call.
The bank explained how many scammers thrive on a sense of urgency to ensure people do not have time to think the matter through.
Therefore, some scammers will insist it is necessary for individuals to act urgently to protect funds, or ask that a person not discuss reasons for withdrawal with branch staff.
Scammers also advise a person another account has been set up to keep their money safe, which they should transfer funds into immediately.
Santander stressed that these are all “key warning signs” of a scam.
The bank has reiterated that it would never contact a person unsolicited to ask for their PIN, full password or to move money to another account.
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